We are just getting started. We're expanding across the Midwest — bringing the same security, flexibility, and convenience to even more businesses and communities.

FREQUENTLY ASKED QUESTIONS

GOT QUESTIONS?
WE’VE GOT ANSWERS

Whether you're exploring BUILT for the first time or ready to lease a unit, we've compiled answers to the most common questions about our facilities, leasing process, and what makes BUILT different. Can't find what you're looking for? Our team is always happy to help—just reach out.

Exterior of a commercial building with three roll-up garage doors, painted black with red framing. The building has gray corrugated metal siding and a sloped roof, with a partly cloudy sky above.

  • BUILT provides secure, modern, flexible commercial storage designed for growing businesses. We offer 600 and 1,200 square foot units with 24/7 access, so you can work on your schedule, not ours. It's professional space without the premium price — perfect for contractors, small manufacturers, recreational users, and businesses that have outgrown working from home but aren't ready for a traditional warehouse.

  • Contractors & Trades, Electricians, HVAC, Fabrication and Manufacturing, Cabinet and Woodworking, Auto & Fleet, Landscaping, Caterers and Food, E-Commerce, Studios & Creative, Sign Makers, Cleaning and Washing, Distributors, Pool, Pest Control, Apparel & Design, Plumbers, Roofers, Mobile Services, Flooring & Tile, Painters, and more.

    If you have a question about usage, contact us today at sales@built.biz or call (317) 762-9456

  • Unlike consumer storage facilities, BUILT is purpose-built for businesses with features like 24/7 keypad access, flexible lease terms, optional business amenities, and professional environments. Unlike premium industrial parks, we offer competitive, no-haggle pricing and unit options - you get what you need without paying for what you don’t. We’re the professional middle ground that growing businesses have been missing.

  • Our application process is straightforward:

    1. Visit the website at BUILT.biz

    2. Select your preferred unit from available options at your chosen location.

    3. Complete the simple application, which includes:

    • Signing the unit lease

    • Providing your certificate of insurance

    • Payment (first month’s rent + security deposit)

    Once approved, you’ll receive your unit access credentials and welcome materials.

GETTING STARTED

  • Size and availability vary by location. Contact us at (317) 762-9456 or sales@built.biz for current unit sizes at each facility.

  • Our units include heating to prevent freezing during winter months but do not include air conditioning. These are industrial-style units designed for businesses that don’t need full climate control - think equipment storage, inventory, workshop space. This approach keeps your rent affordable while providing the professional space your business needs.

  • Yes, with approval. Many tenants add shelving, workbenches, and other improvements to suit their operations. We review customization requests to ensure they meet facility standards and can be safely installed. Certain modifications may require restoration upon lease termination - we’ll discuss this during the approval process.

UNITS & FACILITIES

  • BUILT provides 24/7/365 access to all tenants. Your business operates on your schedule, not ours. Whether you need to load equipment at 6 AM, work late into the evening, or access your unit on weekends and holidays, you have the complete flexibility.

  • Each tenant receives a unique access code for the secure keypad entry system. Simply enter your code at the gate or door to access the facility and your unit. Your code is tied to your lease and provides an audit trail for security purposes. If additional personnel need access, contact us to request separate codes.

  • Yes, BUILT facilities feature:

    • Secure keypad entry systems that track all access.

    • Security cameras monitoring common areas and entry points.

    • Well-lit facilities for visibility and safety.

    While we maintain strong security measures, we recommend all tenants carry appropriate business insurance for their equipment and inventory.

  • Yes. We recommend requesting a unique access code for each employee or contractor who needs entry. This keeps access organized, makes it easy to manage your team, and ensures accountability is tied directly to each code.

  • Yes, parking is available for short-term use (1-2 hours). Reserved dedicated parking spaces are available for an additional monthly fee at select locations.

  • BUILT units feature drive-up access for convenient loading and unloading. While we don’t have traditional loading docks, liftgate deliveries can be received directly at your unit.

ACCESS & SECURITY

LEASE TERMS & PRICING

  • Pricing varies by location and unit size. Contact us at (317) 762-9456 or sales@built.biz for current pricing at each facility.

  • BUILT offers a 6-month lease term with a 90-day termination notice policy. This structure gives your business the stability to plan ahead while keeping terms straightforward and predictable. Upon completion of the 6-month term, the lease will then become month-to-month, still with a 90-day termination notice policy.

  • Yes, we require a security deposit equal to one month’s rent. This deposit is fully refundable at the end of your lease term, provided the unit is returned in good condition and all lease obligations are met.

  • Your monthly rent includes:

    • 24/7 access to your unit

    • Basic electrical service and LED lighting

    • Building maintenance

    • Common area upkeep

    • Security systems and monitored access

    • Property management and support

    • Snow removal and parking lot maintenance

    • Property taxes and insurance on the building structure.

    You are responsible for insuring your own business property, equipment, and inventory.

  • We believe in transparent pricing. Beyond your monthly rent and security deposit, potential additional costs include:

    • Optional amenities (signage, office space, reserved parking, enhanced electrical, etc.)

    • Late payment fees if rent is not paid on time.

    • Restoration costs if you make modifications requiring removal at lease end.

    We’ll discuss all costs upfront - no hidden fees or surprises.

  • Absolutely. We understand businesses grow and evolve. If you need more space or want to downsize, contact us to discuss your options. Subject to availability, we can often accommodate transfers to different unit sizes at the same location or help you find space at another BUILT facility. We want your space to work for your business at every stage.

AMENITIES & SERVICES

  • Yes, many BUILT locations offer optional signage opportunities so customers and clients can find you easily. Signage options, sizes, costs, and availability vary by location and are subject to approval to maintain the professional appearance of our facilities.

    Contact us to discuss signage options at your specific location.

  • Wi-Fi service can be set up directly through our internet service provider partner. Connection details and provider contact information are included in your welcome materials when you lease your unit.

  • A limited number of units include both office space and water access. These features are available in select premium units only — availability is extremely limited, so we encourage reaching out early if these are a priority for your business.

  • Yes, all units include basic electrical service suitable for lighting, tools, and standard business equipment. If you have specialized electrical needs (higher voltage, additional circuits, etc.), let us know during the application process. We can often accommodate enhanced electrical requirements for an additional fee and/or ongoing service charge.

  • BUILT locations have small, secured delivery boxes to receive mail.

    You can use your BUILT unit address for mail and package delivery. However, please note:

    • BUILT does not accept or sign for deliveries on behalf of tenants.

    • You are responsible for coordinating delivery timing with your carriers (USPS, UPS, FedEx, etc.)

    • For critical / high-valued items, we recommend scheduling deliveries when you or your authorized personnel will be on-site to receive them.

  • BUILT units are designed primarily for storage, operations, and light industrial use. Zoning regulations vary by location - some locations permit retail operations while others do not. Business-to-business operations (such as customers picking up orders, consultations, or project reviews) are generally acceptable at all locations. Contact us to discuss your specific business model and we’ll clarify what’s permitted at your preferred location.

POLICIES & COMPLIANCE

  • BUILT welcomes a wide range of businesses, including:

    • Contractors and tradespeople

    • E-commerce and fulfillment operations

    • Light manufacturing and assembly

    • Service businesses with equipment storage needs

    • Distributors and wholesalers

    • Creative businesses (woodworking, fabrication, etc.)

    • Recreational and hobby businesses (motorsports, outdoor equipment, etc.)

    We evaluate each application to ensure compatibility with our facilities and other tenants.

  • Yes, for safety and legal reasons. Prohibited items and uses include (but are not limited to):

    • Hazardous materials and chemicals (beyond standard business supplies)

    • Flammable or explosive materials in large quantities

    • Residential living or overnight stays

    • Live animals

    • Illegal activities or materials

    • Items that create safety hazards for other tenants

    We’ll provide a complete list of restrictions in your lease agreement.

  • Yes, all tenants are required to carry:

    • General liability insurance for their business operations (as specified in the lease)

    • Property/contents insurance for their equipment, inventory, and stored items.

    BUILT’s insurance policy covers the building structure, but your property is your responsibility. We can recommend insurance providers if needed.

  • While you have 24/7 access, we ask that you be respectful of neighboring tenants and abide by all local ordinances, especially during evening and early morning hours. If your business involves particularly loud operations, please discuss this during the application process so we can find a unit location that works for everyone.

  • Yes, customers and clients can visit your unit for business purposes such as pickups, consultations, or project reviews. However, BUILT is not designed for high-traffic retail storefront operations. We’re here to support your business operations while maintaining a professional environment for all tenants.

LOCATIONS & AVAILABILITY

  • Contact us at (317) 762-9456 or sales@built.biz to check current availability at each location.

  • Check BUILT.biz to see real-time unit availability at each location.

  • Yes! BUILT is actively expanding throughout the Midwest. If you don't see a location convenient to your business today, let us know where you'd like to see BUILT open next. We prioritize expansion based on business demand and community needs.

SUPPORT & MAINTENANCE

  • Contact our management team immediately at (317) 552-1261 or Manager@BUILT.biz if you experience any maintenance issues. We respond promptly to repair requests affecting your ability to operate your business.

    Emergency contact information for after-hours support (security issues, safety hazards, major system failures) is provided in your welcome materials.

    If you have a question about usage, contact us today at sales@built.biz or call (317) 762-9456

  • BUILT Support is available at (317) 552-1261 or Manager@BUILT.biz. We’re happy to help ensure your business has everything it needs to succeed.

  • BUILT utilizes remote property management rather than dedicated on-site staff. This is one way we keep costs down and pass those savings on to you, while still providing responsive support when you need it.

  • BUILT is responsible for maintaining all common areas, including:

    • Parking lots and driveways

    • Snow removal

    • Lot sweeping and landscape maintenance

    • Exterior building upkeep

    You’re responsible for maintaining the interior of your unit in clean, safe condition. We conduct regular facility inspections to ensure all common areas meet our professional standards.